Reference

Account Terms Before You Join

These Terms & Conditions explain how your z1000 account works, from account creation and wallet use to promos, withdrawals, security checks and support contact.

India account rulesLocal law appliesUPI contextPaytm and PhonePeSecurity checks
z1000 Account Terms Before You Join
CONTACT ROUTES

Three Ways To Raise Terms Questions

If a term is unclear, ask us before you act on it. Support can explain how a clause applies to your account record, wallet status, promo entry, withdrawal request or access issue.

Live chat Use chat when a clause affects an active account step, such as a pending withdrawal or a locked session. Share your account email and the clause you are asking about so we can trace the exact record.
Email support Send longer Terms & Conditions questions to [email protected], especially if you need a written reply about verification, promo eligibility, wallet checks or closure requests. Include dates, transaction IDs and screenshots where relevant.
Account centre Open the account centre to check accepted terms, saved contact details and document requests linked to your account. If anything is wrong, ask support to update the record after the required checks.
ACCOUNT CARE

Six Term Areas We Handle Clearly

The terms are written to make account handling traceable. We record key actions such as registration, wallet movement, promo acceptance, security checks and contact requests so we can…

Data tied to terms

We use account data to apply the Terms & Conditions, including identity checks, wallet reconciliation, access decisions and dispute handling.

Cookie consent

Cookies help us remember your session, apply accepted terms and protect the sign-in flow.

Wallet checks

UPI, Paytm, PhonePe and Google Pay references in the terms are used for matching transaction records to your account.

Account security

The terms require you to keep login details private and tell us if you suspect access by another person.

Retention periods

We keep account and transaction records for as long as needed to apply the terms, handle disputes, meet legal duties…

Change requests

If your name, phone number, email or payment handle changes, contact support before making further wallet requests.

Questions About Your Terms

These answers explain how the Terms & Conditions work in common account situations. They are not a substitute for reading the full wording, but they help you understand what we check, what you can request, and how to contact us if a clause affects your wallet, access or saved details.

You accept them when you create an account, continue using the account after an update, or take an account action that relies on the terms, such as adding money, entering a room or requesting a withdrawal.

Yes. Access and eligibility depend on local law and are available where local law permits. If your location, legal position or account details raise a concern, we may restrict access while we check the matter.

The terms explain that payment names must match your account where required, transaction IDs may be checked, and wallet requests can be delayed if records do not align or further verification is needed.

A hold can happen when we need to confirm ownership, account history, promo conditions or unusual activity. Support will ask for the relevant details, and the request moves ahead once the checks are complete.

Cookies support sign-in, session control, fraud prevention and acceptance records for the Terms & Conditions. You can adjust browser settings, but some account actions may not work if required cookies are blocked.

Yes. Contact support with the detail that needs correction and the reason for the change. We may request proof before updating records, especially where payment handles or identity details are involved.

Start with live chat for urgent account issues or email [email protected] for written questions. Include your account email, dates, transaction IDs and the clause involved so we can check the record.